Return & Refund Policy

Simple Returns, Fast Refunds

If a product isn’t exactly right, help is just a message away. Returns and refunds are designed to be straightforward and transparent.

1. Eligibility for Returns

• Products must be damaged, defective, or incorrect.
• Returns for reasons other than defects or errors are not accepted.
• Contact support within 7 days of delivery if there’s an issue.

2. How to Initiate a Return

1. Reach out via live chat or email:
   📞 Tel: +1 (651) 428-5202
   📧 Email: support@j2coriginals.com
2. Provide your order number and, if applicable, a photo of the item showing the issue.
3. Support will review the request and provide return instructions or a return link.

Returned items are coordinated with our supplier to ensure proper handling and verification.

3. Refunds

• Refunds are issued to the original payment method once the return is confirmed.
• Processing time: 1–10 business days, depending on the payment provider.
• Partial refunds may apply for items with minor damages or missing parts.

4. Return Shipping

• Customers are generally responsible for return shipping, except when the issue is caused by the supplier (e.g., wrong or damaged product).
• Follow the instructions provided to ensure proper processing.

5. Exchanges

• Direct exchanges are not available.
• To replace an item, return it for a refund and place a new order.

6. Need Help?

• The fastest way to get assistance is through live chat (bottom-right corner).
• Email or phone support is also available for detailed inquiries.